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Abuse Reporting

Submit reports concerning phishing, malware, spam, and registration data issues with sufficient supporting evidence.

Reportable Categories

Please provide sufficient detail to allow us to assess the report and determine whether registrar action is appropriate.

Phishing and impersonation

Include the reported URL, the brand or service being impersonated, screenshots, defanged links where appropriate, and a concise description of the deceptive activity.

Malware or botnet activity

Provide affected URLs or hostnames, relevant timestamps, detection notes, and any indicators reasonably supporting the allegation that the domain is distributing or facilitating malicious content.

Spam and unsolicited campaigns

Submit the sending domain, full email headers, message body, and supporting evidence indicating that the domain is being used in connection with unsolicited or abusive messaging.

Registration data inaccuracy

Identify the domain name and describe the suspected inaccuracy. Supporting materials are helpful where the issue involves impersonation, fraud, or invalid contact details.

Reporting Process

A complete and well-structured submission helps reduce review time and follow-up requests.

1. Prepare the report

Collect the domain name, relevant URLs, timestamps, headers, screenshots, and any supporting evidence before submitting the report.

2. Submit the report

Email the report to service@vmrack.com using a clear subject line, for example: [ABUSE] phishing report for example.tld.

3. Review and validation

We review the submitted materials, check available registrar records, and may request additional information where the initial submission is incomplete or inconclusive.

4. Resolution path

Depending on the facts presented, actions may include notice to the registrant, domain lock, DNS interruption, suspension, or escalation under applicable policy or law.

Abuse Contact

Use the designated mailbox for abuse intake and include enough detail in the subject line to support triage.

service@vmrack.com
[ABUSE] domain.tld - category of report
Domain name, URLs, timestamps, screenshots, headers, and reporter contact details

Review Standards

These general principles describe how reports are assessed and communicated.

  • Reports should clearly identify the domain name involved and describe the alleged abuse category.
  • We aim to review complete reports promptly; however, response times may vary depending on severity, evidence quality, and jurisdictional requirements.
  • For privacy, security, and legal reasons, we may not disclose the full details of any investigation or actions taken with respect to another customer account.
  • Where the matter concerns hosted content and we act only as the registrar, reporting the hosting provider may assist in obtaining faster remediation.
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